Troubleshoot Vimeo Videos
Sound not working?
- Be sure the computer sound and Vimeo sound are both on. Vimeo sound is the bars next to the fullscreen button. Click the tallest bar for full sound. If the livestream sound is not working? Click on the video to unmute the sound.
Live streaming not working?
- Please click the play button again. If that doesn’t work, then try refreshing your webpage. (If you are trying to view the video in full screen mode, please exit full screen mode first.)
- Please check to be sure you have good internet connectivity.
- If the problem still exists, please try using the Chrome Browser. (Vimeo is optimized for the Chrome Browser.)
- If it still doesn’t work, then we may be experiencing technical difficulties on our end or the Vimeo website might be slow. We always upload a good quality video within a few hours after each class session concludes. You may need to refresh the webpage to find the video once it has been uploaded. If you have questions for the course leaders while viewing the videos, please send them in an email to email@example.com. Questions will be asked during the next class session.
Too much pausing?
- The easiest solution is moving your playhead ahead just a small amount and see if that gets it going again.
- You can also try closing unused applications or browser tabs. And sometimes restarting the computer would help, too.
- Some operating system/browser combinations do not work well with Vimeo. If the video is pausing too much, we recommend changing to a different browser, such as Chrome, and/or update your browser. Or you could try playing it on a tablet or phone.
- Alternatively, you could click the settings button (next to the full screen button) and choose a resolution as low as 360 and try that.
- Are you trying to view the video on a Friday or Saturday evening? Sometimes the Vimeo website gets overloaded at those times and slows down. We apologize for the inconvenience.
- If you continue to have too much pausing, then please email firstname.lastname@example.org and let us know.
Can’t find the next video?
- If you are viewing the videos on the Vimeo Collection page, please note that there is a row of icons above the video which you can press to view more videos. These are very hard to see on a small screen. And at the end of the row is a very small right arrow that you need to click to view more video icons.
- Otherwise scroll down the page to the Video section.